Comment on a process

Comment on a process

What is it ?

In Skore you can collect user feedback, leave suggestions and talk about your process with colleagues by using the Comments feature.

You can overlay comments on top of your process in the form of callouts and find all of your comments in one central area making it easy to manage. Comments are great for enhancing collaboration and promoting continuous process improvement!

                                                

How to...

How to comment on a process

Anyone with "View" access on a process can leave comments 


Add Comment Types



When adding a comment, you may find that you want to choose a different comment type. The default options may not fit what you are looking for and in this case you can add different Comment Types.

In order to add different Comment Types, you will need to head over to the Admin section of your workspace.



Here you will see all of your available comment types. To add a new comment type, click the "New" button.



Type the name of the comment type you want to add and click the "Save" button.



If you change your mind or want to remove a comment type, you can click the three dots  and either edit or delete your entry.


Frequently asked questions

When a comment is added to a process, do I receive a notification?

When a comment is added to process content, the notification will go to the process participants.

You can view the notifications by going back to the workspace and clicking the bell icon. Here you will see your recent notifications and can view all notifications:



You can view the process participants by hovering over the user profiles in the top right of a process.

Process participants are defined as a user that makes any changes inside of a process.

You can also configure process participants by clicking "Configure.." where you will be presented with a Process Participants management screen. Here you can assign participants manually to be notified of process activity or remove them.




Do I receive notifications about my own actions? 

You will not be notified of your own own comments and actions.

Is the process creator or owner notified when defined? 

When defined, the process owner and process participants will be notified when comments are added.

If there is no process creator or owner, where do notifications go then? 

When there is no process creator or owner, the notifications will go to the process participants
(see: When a comment is added to a process, do I receive a notification?).

Notifications are also sent by email once a day. Users will receive an activity summary in their inbox with all of their workspace and process activity.

Are comments attached to the entire process rather than the specific level to which the comment applies?

All comments across the process will be viewable under the Comments section regardless of where in the process the comment was left.




If you would like to attach a comment to a specific level, you can add a comment callout onto the process which will create a clickable link in the comments section. You can also hide the comment callouts. 



Please note that comment callouts are tied to revisions!
If you publish a new version of a process, the comment callouts will not be retained for future revisions.


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